|
Home » Quality Endorsed Company
Quality Endorsed Company 
The National Childcare Accreditation Council (NCAC) specialises in the administration of Child Care Quality Assurance (CCQA) systems for children's services and operates in an environment of continuous quality improvement, accessibility and customer service.
NCAC is a Quality Endorsed Company under ISO 9001 which is an international standard related to business quality management systems. In gaining this certification, we are committed to implementing and maintaining a quality management system to ensure:
- our Guiding Principle, Vision and Mission are at the forefront of our decision-making
- the satisfaction of customers and key stakeholders is monitored and met
- our Customer Service Charter is upheld
- our processes are tested against our procedures and ISO standards
- opportunities to improve our business processes are identified and acted upon
- risk management is undertaken in all areas of the organisation
- policies and procedures are documented, sourced, maintained and reflect current practice
A key to maintaining this certification is the involvement of all staff and sustaining a culture of continual improvement throughout NCAC. Measurable quality objectives have been set by management and are regularly reviewed. Our commitment to quality will ensure the continued success of our business and the satisfaction of customers, the Board and staff.
Our quality objectives are to:
- Provide exceptional service to all stakeholders and customers, both internal and external
- Operate effectively, efficiently and reliably
- Do our business in a professional and ethically responsible manner
We aim to continually improve the level of service we provide to our stakeholders and customers. Any feedback about our quality management system and customer service is welcomed.
NCAC Risk Management Policy Statement
|
